Holonomix announces Service Request Console for Cisco Call Manager (21st February 2010)
Enterprises using Cisco Call Manager can now experience huge cost-savings during time-consuming moves, adds and changes, thanks to a new product from Holonomix that automates the provisioning process.
You might be using Cisco's latest enterprise-class IP telephony for improved productivity, flexibility, and cost-saving, but you could now be incurring additional delays and costs in the time it takes to add, move or change users in Cisco's Call Manager. A recent (May 2009) benchmark showed it takes an experienced Call Manager consultant 5 minutes to provision a single user! Imagine the cost to your enterprise managing not only new users, but hundreds of moves and changes as your business grows?
What your business needs is a means to automate the Call Manager provisioning process. Holonomix Service Request Console can provision users up to 100 times faster than even an expert manual operator. Its complexity is hidden behind a simple web interface that can be mastered by almost anyone with just a few hours training. Holonomix Service Request Console speeds up and simplifies management of your IP telephony, to truly improve productivity and flexibility. After all, isn't that why you bought it in the first place?
Holonomix Service Request Console for Cisco Call Manager (SRC for CCM)
IP Telephony Adds, Moves and Changes: The Business Challenge
The deployment of complex technologies, such as voice over IP (VoIP) requires companies to make significant commitment in terms of capital and highly skilled resources. Today most companies acknowledge the benefit of a converged IT infrastructure and are some of the way down the road to a full IP Telephony deployment. However a large scale problem still exists: how do you reduce the ongoing cost of ownership of such a complex technology without impacting service to the business?
The Solution
Service Request Console for Cisco Call Manager™ allows companies to significantly improve the speed and accuracy of IP Telephony moves, adds and changes whilst reducing the associated costs. It achieves this by empowering non technical users to make approved changes quickly and easily; whether it is a level 1 operations engineer migrating an entire campus building or an employee configuring her own speed dial settings.
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Holonomix_Service_Request_console_for_Cisco_Call_Manager_Datasheet.pdf
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